Get in touch
Questions about a product, your order or delivery? We are happy to help.
For any question about our products, or for help with an order, email us and our team will respond within one business day. A person reads every message.
If your enquiry is about an order, please visit Track Your Parcel first. If you still need help, include your order number and the email address you used at the checkout.
Company information
Full business details, so you always know exactly who you are buying from.
- Company nameCar Lift Company UK, a division of Caruso Consulting Co Ltd
- United Kingdom administration33 Queen St Place, London, EC4R 1AP, United Kingdom
- Phone+66 (0) 98 391 3877
- Emailtheteam@mycarlift.co.uk
Send us a message
Orders over £100 ship free with tracked delivery (a flat £25 applies below that). See Refunds & Returns and Shipping & Delivery for the full details.
Frequently asked questions
I haven't received my order yet! Is it lost?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@mycarlift.co.uk
How do I know if my order has been shipped?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
Do you have a shop location?
We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
Do I get a receipt for my order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
What are your delivery options and how long will it take?
Delivery is free across the United Kingdom on orders of £100 or more. Below that it is £25, and orders outside the United Kingdom are £25. Transit is 5 to 7 days after a 24 to 48 hour handling and packing time, and every parcel is tracked.
What currency are the prices displayed in?
All of our prices are displayed in £ GBP.
Which payment methods are accepted?
We accept credit and debit cards, taken securely through Stripe, and PayPal.
How quickly will you reply?
Most emails are answered within one business day.
Is there a phone number?
There is an international call centre on +66 (0) 98 391 3877. Email reaches the team that handles this store's orders directly, so for anything about an order it is the faster of the two.
What should I include if my question is about an order?
Your order number and the email address you used at the checkout. Try the track your parcel page first: the tracking number is emailed as soon as the parcel ships.
My order has arrived in more than one parcel. Is something missing?
Probably not. Items in one order can ship in separate packages and arrive on different days. If something is still missing once every parcel has landed, email us and we will sort it out.
How do I start a return or cancel an order?
Email the team with your order number. An order can be cancelled at any point until it ships; a cancellation after payment carries a service and processing fee, and the full terms are on the refunds and returns page.
Can I come and collect, or see one first?
No. There is no shop counter and no showroom. Everything is ordered on this site and delivered.